This Policy describes how the Manuscript Books online store processes users’ personal data in accordance with the laws of Ukraine and, where applicable, the General Data Protection Regulation (GDPR).

2. Data Controller

The website owner and personal data controller: Manuscript Books.

Contact email: [email protected]

3. What Data We Collect

• First and last name
• Email
• Phone number
• Delivery address
• Payment information (processed by payment systems)
• IP address and technical data
• Cookie data

4. Purpose of Processing

• Order placement and fulfillment
• Product delivery
• Payment processing
• Customer support
• Marketing (with consent)
• Analytics and website improvement

5. Legal Basis

• Contract performance
• User consent
• Legitimate interest
• Compliance with legal obligations

6. Data Sharing with Third Parties

We may share data with the following categories of providers:

• Payment systems (Mono, Stripe, PayPal)
• Messengers ( Telegram, Viber, WhatsApp)
• Email marketing services (Brevo, SendPulse)
• Delivery services (Nova Poshta, UkrPoshta and international carriers)
• Analytics and advertising platforms (Meta, Google)
• Hosting and e-commerce platforms (Shopify, WooCommerce)

7. International Data Transfers

If data is transferred outside the country, we ensure an adequate level of protection in accordance with applicable laws.

8. Data Retention

Data is stored for the period necessary to fulfill the contract and comply with legal obligations.

9. User Rights

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

10. Contacts

For all inquiries, please contact: [email protected]