Return and Warranty Terms
Even if something goes wrong, there’s always a solution.
So what should you do if you want to return or exchange your Manuscript purchase?
If you didn't like the product or it didn't fit
- The product is in perfect condition and has not been used by anyone;
- All its components are available, including packaging without any damage;
- Online returns are only possible for products purchased directly on our website;
- If you purchased the product from our retail partners, please contact them directly;
- Returns or exchanges of gifts are only possible for the original purchaser.
Warranties if a defect is found in the product
- We are responsible for the quality of our products, so we will exchange the item or refund the money to the first owner free of charge if you find a manufacturing defect or defect on the product within 30 days;
- If you were unable to inspect the product immediately (for example, if you purchased it as a gift) and the defect was discovered later, we will repair or replace the product as a whole, provide a refund at our discretion and at our expense;
- Even if you purchased Manuscript products from our partners and discovered a defect, we will resolve all issues to ensure your satisfaction with your purchase;
- The warranty does not cover damage resulting from improper or negligent use, accidental damage, or modifications to the product, as well as natural wear and tear;
- Please note that the warranty does not cover reflective components of the product.
Where to go to exchange or return a product?
You can arrange an exchange or return in several ways:
- Send an email to: [email protected];
- Contact us through any social channel (Facebook, Instagram, Telegram);
- Contact a manager, describe the situation, attach a photo of your product, and then choose a convenient method of delivery for the exchange/return.
You can arrange an exchange / return / repair through the following methods
Through the carrier “Nova Poshta” within Ukraine or “Ukrposhta” for international returns. Delivery is paid according to the logistic operators’ rates.
- Costs for express and international delivery cannot be reimbursed;
- Upon receiving your returned order, we will attempt to process it within 7 working days or less before initiating the refund;
- Please note that the refund procedure may take up to 3 working days;
- The cost of returning the product is paid by the customer;
- The cost of shipping the product for exchange/return is paid by the customer;
- The expenses for sending and transporting the item to us for repair and return are paid by the item owner unless the reason is a defect or damage.
- Claims regarding the return of an order must be accompanied by proof of its delivery. Manuscript company is not responsible for lost or improperly addressed shipments.
If you are sending a product for exchange/return, please make sure to inform the manager of the waybill (TTN) number and provide your details for the refund.
Care Recommendations for Our Products
Our notebooks are made with care for quality, but to ensure they serve you well and maintain their attractiveness, we recommend following some simple care guidelines:
- Avoid mechanical damage: Protect the notebook from impacts and strong mechanical influences. Remember that a sharp object or excessive pressure can damage the cover and pages of the notebook.
- Protect from moisture: Safeguard the notebook from moisture, as it can have a negative impact on the paper and cover, potentially smudging or smearing your notes.
- Guard against high temperatures: Do not leave the notebook in direct sunlight or near heat sources such as radiators or stoves.
- Avoid constant compression: If you store the notebook for an extended period, try not to keep it in a compressed state or under heavy objects to prevent deformation.
- Store correctly: Keep the notebook in a dry and cool place, away from humidity and direct sunlight.
- Do not use sharp objects for page separation: Do not use scissors or other sharp objects to separate glued pages to avoid damaging their edges.
- Do not tear out pages: Please, do not tear pages out of the notebook, as it can disrupt the structure of the bound block and compromise its integrity. All pages in our notebooks are carefully bound, and tearing out one page can lead to the destruction of the entire block.
Please follow these recommendations to ensure your notebook remains in excellent condition and continues to delight you for a long time.